Carolina Place FAQs
GENERAL INFORMATION
Carolina Place’s hours are Monday–Thursday: 11AM–7PM, Friday–Saturday: 11AM–8PM, and Sunday: 12PM–6PM.
Carolina Place’s phone number is 704.542.4111.
Carolina Place’s address is 11025 Carolina Place Parkway, Pineville, NC 28134.
To get to Carolina Place, you should take exit 64 A & 64 B.
The nearest city to Carolina Place is Charlotte, which is less than one mile away.
Yes, Carolina Place supports mall walkers, and mall walkers are available to walk 7 AM - 9 AM Monday - Saturday and 9 AM - 11 AM on Sunday.
You can find job openings for Carolina Place if you visit www.carolinaplace.com/en/jobs.
Only service animals are permitted at Carolina Place.
Yes, backpacks are allowed at Carolina Place.
Children under 14 must be supervised by a parent at Carolina Place.
The smoking policy at Carolina Place is that there is no smoking of any kind inside of the mall.
No, scavenger hunts are not allowed at Carolina Place.
You can find information about area hotels and the surrounding area near Carolina Place at https://www.charlottesgotalot.com.
You can find information about local attractions near Carolina Place at https://www.charlottesgotalot.com.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Carolina Place are located on the lower level in the food court, by Southern Lion, and by Dick’s Sporting Goods on the upper level entrance.
The family restrooms at Carolina Place are located on the lower level in the food court, by Southern Lion, and by Dick’s Sporting Goods on the upper level entrance.
The Baby Care lounges at Carolina Place are located at the food court and the upper level entrance.
Yes, there is a place dedicated to nursing at Carolina Place with family restrooms located off of the food court and upper-level entrance.
The general seating areas at Carolina Place are located throughout the mall on the upper and lower levels.
SERVICES
Yes, Carolina Place does have a children’s play area located on the lower-level in front of Southern Lion.
Yes, there are children’s activities at Carolina Place, including Build-A-Bear Workshop, play area and Joyland Animal Rides.
Yes, all entrances act as designated drop off or pick up locations for rideshare at Carolina Place.
No, there is not a movie theater at Carolina Place.
No, there is not a farmers market at Carolina Place.
No, there is not a dog park at Carolina Place.
No, there is not a carousel at Carolina Place.
No, there are no electric scooters at Carolina Place.
Yes, there are massage chairs at Carolina Place located on the upper-level in front of Hot Topic and Perfume Gallery.
No, gift wrapping services are not available at Carolina Place.
Yes, curbside pickup is available at Carolina Place at the Food Court entrance near handicapped parking and Upper Level entrance near handicapped parking.
The taxi services are located at all entrances at Carolina Place.
Yes, Carolina Place offers jump starts; please contact security at 704.540.6775.
The lost vehicle protocol at Carolina Place is to please contact security at 704.540.6775.
The towing protocol at Carolina Place is to warn with ticketing, and after three days, the vehicle will be towed at General Manager’s discretion.
No, Carolina Place does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Carolina Place.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Carolina Place at Kream and Buca di Beppo.
Yes, Carolina Place has options for group dining at Kream and Buca di Beppo.
PARKING & VALET
Parking is free at Carolina Place.
Yes, there is local parking at Carolina Place in the parking lot.
No, valet parking is not available at Carolina Place.
No, there are not any electric car charging stations in the Carolina Place parking lots.
No, there is not preferred family parking at Carolina Place.
SECURITY
You can contact mall security at Carolina Place at 704.540.6775. The Security office is located on the first floor, off of the food court.
The lost and found at Carolina Place is in the Security office, located near the restrooms by the food court.
Yes, Carolina Place offers safety escorts; please call mall security at 704.540.6775 for an escort.
Please call 911 as Carolina Place does not offer police assistance.
Please call 911 as Carolina Place does not offer medical assistance.
Yes, there is a K-9/gun sniffing program at Carolina Place.
AMENITIES
Yes, wheelchairs are available to rent at Carolina Place free of charge and are located in the management office Monday - Friday 8:30 AM - 5 PM and Security office after 5 PM and Saturday & Sunday.
Yes, strollers are available to rent at Carolina Place and are located in the food court and upper-level entrance.
The elevators at Carolina Place are located at Center Court in the interior and beside REI on the exterior.
Yes, mobile phone charging stations are available at Carolina Place located on the lower level.
The ATMs at Carolina Place are located in the food court.
No, there is no FedEx, UPS, or USPS drop off at Carolina Place.
Yes, there are bike racks at Carolina Place located outside of the food court entrance.
MALL FEEDBACK
Carolina Place’s mall management office is located on the lower level in front Southern Lion.
You can submit feedback about Carolina Place at Carolinaadmin@ggp.com.